3CX - Fully Equipped Communications Phone System

3CX presents a resilient and comprehensive communication platform, enabling seamless interaction with both colleagues and customers, regardless of location or time.

 

Here's why 3CX is the ideal solution for your business:

- Telephony: Enjoy web client and mobile apps for seamless remote work.
- Video: Benefit from built-in video capabilities without the need for additional add-ons.
- Live Chat: Engage with your customers in real-time through your website or WhatsApp.
- SMS: Enable instant interaction with your customers via text messaging.
- Integrations: Seamlessly connect with CRMs and Microsoft 365.
- Low Cost: Save on phone bills, add-ons, and hardware expenses.
- Flexible: Retain your existing numbers and choose your preferred phones and provider.
- Secure: 3CX includes advanced security features to safeguard your communications.
- Install Anywhere: Deploy on hosted or on-premise setups, including MiniPC, Hyper-V, VMware, or KVM.
- Vendor Backing: Benefit from vendor support backed by our expertise.
- Global Reach: Join over 600,000 satisfied customers worldwide.

Start your fully equipped 3CX System trial today! Download Free Trail Here

Our team is ready to provide you with a quick demo and address any questions you may have!

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3CX offers a versatile range of apps and features to ensure seamless communication wherever you are:

 

3CX Apps for Android & iOS Devices

- Place and receive calls from any location
- Conduct video conferences on the go
- Exchange instant messages and chat with colleagues
- Respond to WhatsApp messages directly
- Host conference calls effortlessly
- Enjoy free VoIP calls using your smartphone
- Benefit from encrypted and secure communication

 

User-friendly Web Client / Desktop Apps

- Access a multifunctional web app with comprehensive UC features from anywhere
- Make calls directly from your browser and manage your IP phone or smartphone
- Handle customer inquiries from live chat, WhatsApp, and SMS within one interface
- Initiate video conferences with a simple click
- Utilize the native Desktop App for making calls
- Seamlessly integrate with Microsoft 365 and launch calls directly from your CRM
- Monitor the status of your colleagues in real-time

3CX Live Chat: Next Level Customer Communications

- Engage with customers directly on your website
- Set up chat queues for efficient customer service
- Respond to chats from either the web client or 3CX App
- Transfer chats to other team members as needed
- Elevate chats to calls or video conferences with ease
- Access chat reporting and monitoring features for managerial oversight

WhatsApp Integration

- Manage WhatsApp messages from a centralized platform
- Ensure compliance with company policies by logging messages
- Protect staff privacy by eliminating the need to share personal WhatsApp numbers
- Centralize chat conversations for easy reference
- Distribute WhatsApp messages to a queue of agents for efficient workload sharing

Send & Receive Business SMS / MMS

- Reach out to customers via SMS/MMS
- Route SMS to multiple agents to avoid unanswered messages
- Safeguard personal mobile numbers while communicating with clients

Integrated Video Conferencing

- Host video conferences with up to 250 participants for free
- Initiate conferences with a single click
- Provide video conference dial-in options for convenience
- Conduct conferences or webinars seamlessly
- Offer remote control assistance for quick troubleshooting
- Pre-upload PDFs before meetings for enhanced presentation
- Utilize features like whiteboard, screen sharing, polling tool, and chat during conferences
- Record video conferences for future reference

The 3CX Call & Contact Center

With 3CX, you gain access to advanced call center functionalities, empowering you to enhance customer service, drive sales, improve productivity, and deliver efficient support:

- Utilize Switchboard and wallboard features
- Leverage comprehensive Call Center Reporting including user activity, team queue, SLA metrics, and more
- Employ various Queue Strategies and real-time statistics such as round-robin, hunt by threes, and more
- Enable Call & Chat Monitoring for managerial oversight
- Seamlessly integrate with Microsoft 365 and popular CRMs like Salesforce, Freshdesk, etc.
- Utilize the 3CX CRM API for custom CRM integrations
- Access Call Recordings and Hot Desking functionalities
- Create customized call flows with 3CX CFD (Call Flow Designer)

Slash Costs

With 3CX, you can significantly reduce ongoing telecommunication costs:

- Decrease Phone Bills by up to 80%
- Licensing based on the number of simultaneous calls, not extensions
- Enjoy free interoffice and branch calls
- Make free calls to remote workers using web client and iOS/Android apps
- Utilize prominent SIP trunks to reduce outbound call charges
- Eliminate 800 number phone bills with WebRTC integration
- Offer competitive rates with International DIDs & IP Telephony for customer calls

Security & Backup

3CX prioritizes VoIP security with a range of built-in features:

- Enhanced secure web server configuration
- Automatic detection & blacklisting of SIP attack tools
- Global IP Blocklist automatically updated for participating PBXs
- Encryption of traffic to 3CX apps via the 3CX Tunnel
- Encryption of voice traffic via SRTP
- Automatic generation and management of SSL certs
- Consistent high ratings from security labs (e.g., Qualys labs A+ rating, Immunilabs A Rating)
- Automatic failover for instant backup
- Ensured encryption between browser and website via HTTPS
- Access control to 3CX management console based on IP

Call Flow Designer

3CX's Call Flow Designer facilitates efficient handling of incoming calls:

- Implement call routing based on customer authentication
- Employ an automatic outbound dialler
- Schedule callbacks
- Enable Credit Card Authentication
- Facilitate phone orders and surveys
- Utilize Automated Text to Speech & Speech to Text capabilities in 120 languages

CRM Integration

Integrate 3CX with major CRMs for improved customer satisfaction and staff productivity:

- Enable Call journaling and create new customer records for new numbers
- Save agents time with efficient search capabilities
- Log calls in CRM records, even when using 3CX Apps
- Facilitate chat journaling when using 3CX Live Chat

Hotel PBX

Utilize 3CX's hotel module to provide high-end service at a reduced cost:

- Manage check-in/out of guests seamlessly
- Set extensions to match guest names
- Enable billing of external calls
- Schedule wake-up calls
- Block external calls in vacant rooms